Nothing is more impors which do not meet their expectations. A product can be returned when the packaging is damaged or the product does not arrive in perfect condition. The following conditions must be met in order to proceed with a refund:
- The faulty goods should be returned in the original packaging within 14 days of the delivery date.
- We do not accept pieces that have lost 25% or more of their original weight.
To claim a refund contact Ham Likers & Ibericdream by e-mail specifying the following information:
- Your order number.
- The product you wish to return and the problem you experienced.
- If you prefer that we change the product or reimburse you for the price of your purchase.
Ham Likers will pay for the costs of the refund. If you have any questions, please do not hesitate to contact us.